Business has its challenges. Your software doesn't have to be one of them.
Project Management
Equally important as a system that allows you to manage your business is a support system that insures your ability to meet your deadlines and demands.
Support Teams
Media Services' customer support teams include a number of industry specialists who understand the unique requirements of the publishing, conference and exhibition industries. Our support teams are trained to not only answer queries, but to make suggestions regarding more efficient usage of the applications.
Help Desk
Media Services operates a toll-free help desk that our customers can call when they require assistance (click here for contact info page). Our help desk operators take the details of the queries and route the calls to the most applicable customer support analyst. If the nature of the query requires additional research or higher-level technical support then the analyst initiates these actions and oversees the query until its resolution.
All help desk calls and their activities are logged into our help desk system. Currently, we are enhancing our HelpDesk access--updated features will allow users to review issues via the internet, permitting status review of support requests, the ability to assign a priority request and display support history; 24 hours a day, 7 days a week.
Forums
In 2001, Media Services introduced its web based User Forums, enabling our customers to discuss software and technology issues with their peers. The forums allow open and direct communication between our users to ask or respond to specific questions or general queries regarding industry processes. Media Services also creates forums that enable users to give us feedback on various issues such as development or user group content.
User Group
Each year, Media Services hosts a User Group. This event allows our customers an excellent opportunity to network with our staff and their peers. Conference attendance has grown by approximately 20% each year since its inception in 1988, as our agenda has focused on issues critical to our clients needs. Sessions range from tracks dedicated to technical issues, executive concerns and day-to-day operations management.
Learning Centers
Media Services offers Learning Center training sessions throughout the year at our Los Angeles and Connecticut offices. Focusing on specific modules, these inexpensive group-training sessions allow our customers to provide refresher courses to existing staff, and/or bring new staff "up to speed".
On Site Training
Media Services also offers on-site training to our customers. We offer an array of standard training courses or can customize training based upon requirements.
Extensive Documentation
Our software modules come with detailed user manuals. These manuals explain the usage and implications of each field on every screen. To help ensure that the manuals are always current, the same team responsible for quality assurance and software testing updates the manuals. User documentation is available in hard copy and downloadable from our web site.
Technical Support Group
TSG provides non-application support services. TSG's technicians provide operating system and database support. The technicians can help diagnose technical or hardware problems and can advise on issues such as hardware configurations, performance, connectivity, peripherals, security management and more.
Consulting
Media Services consulting division offers an array of services tailored to specific customer requirements. Please see the separate document for more details of these services.
The best way to know if we're right for you is to see a demo. Call 1-800-234-4674 or email us: sales@msgl.com and we'll set up an online or onsite demo of the latest release.