We pair our industry-leading software solutions with best in class support. From needs consulting, pre-implementation planning and project management to training and post-implementation support, Media Services has the resources and expertise to maximize the ROI of your software.

Help Desk:

Hours of Support

Help Desk hours of 9:00am-5:30pm ET
Online Help Desk:
Help Desk Email Address:
Phone Support: (602) 674-5800

After Hours Support

An off-hours hotline is available for MSGL CLOUD hosted clients to report issues outside of our regular Help Desk hours. Contact your company Elan administrator to reach the Media Services Group after hours support line.


Customer Login: 

For all Élan version documentation and module information.

Élan  Software Roadmap:

Current version is 2018.2

Next Release is 2018.3